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PROJECT TOPIC:  COMMUNICATION AS AN INSTRUMENT FOR THE REALIZATION OF ORGANIZATIONAL GOALS: A CASE STUDY OF FIRST BANK NIGERIA PLC, BENIN
Department:  Public Administration
AMOUNT:  10,000
FORMAT:   MS WORD
PAGES:  61
 
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ABSTRACT

In a world where information is fast becoming instrument to development especially in business effort need to be focused in ways by which it could be improved upon. In realization of this fact, this research work was conducted on Communication as an instrument for the realization of organizational goals. Communication is crucial or important to every business in order to achieve its goals and objectives.

Without good and effective communication, it is difficult for anyone no matter how skillful to be successful in business; this work is divided into five chapters.

Chapter One of the research dealt with introduction, statement of the problem, objective of the study, significance, research question, research hypotheses, limitation, conceptual clarification and organization of the work.

Chapter Two will deal with literature review, History of communication, definition of communication, Aims of communication, Types, Process, Communication in an organization, formal communication system and importance of communication to business and barriers.

Chapter Three will discuss the methodology of the research work.

Chapter Four presentation and analysis of data and,

Chapter Five is summary of the findings, conclusion and recommendations.





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TABLE OF CONTENTS

Page

CERTIFICATION i

DEDICATION ii 

ACKNOWLEDGEMENT iii

ABSTRACT iv

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY 1

STATEMENT OF THE PROBLEM 4

PURPOSE OF THE STUDY 6

SCOPE OF THE STUDY 6

SIGNIFICANCE OF THE STUDY 7

RESEARCH QUESTIONS 8

RESEARCH HYPOTHESES 8

LIMITATION OF THE STUDY 9

DEFINITION OF TERMS 9

ORGANIZATION OF THE WORK 13

REFERENCES 14

CHAPTER TWO

LITERATURE REVIEW

2.1 HISTORY OF COMMUNICATION 15

2.2 DEFINITION OF COMMUNICATION 16 

2.3 AIMS OF COMMUNICATION 19 

2.4 TYPES OF COMMUNICATION 20

2.5 PROCESS OF COMMUNICATION 26

2.6 COMMUNICATION IN AN ORGANIZATION 29

2.7 FORMAL COMMUNICATION SYSTEM 31

2.8 IMPORTANCE OF COMMUNICATION 33



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2.9 BARRIERS TO COMMUNICATION 36

2.10 HISTORICAL BACKGROUND OF FIRST BANK OF NIGERIA PLC 39

REFERENCES 44



CHAPTER THREE

RESEARCH METHOLOGY

3.1 RESEARCH DESIGN 45

3.2 POPULATION OF STUDY 45

3.3 SAMPLING TECHNIQUE 46

3.4 VALIDITY AND RELIABILITY 48

3.5 METHOD OF DATA COLLECTION 48

REFERENCES 50

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1 INTRODUCTION 51

4.2 PERSONAL DATA OF RESPONDENT 51

4.3 PRESENTATION/ ANALYSIS OF RESPONSES 55

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 SUMMARY 64

5.2 CONCLUSION 65

5.3 RECOMMENDATIONS 65

BIBLIOGRAPHY 67

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